Account Deletion
Last updated: August 4, 2026
You may delete your VooShorts account at any time. Once deleted, your account-related
personal information and data will be handled in accordance with our
Privacy Policy. Please read the instructions below carefully.
Please note: account deletion is permanent and cannot be undone. After deletion, you
will no longer be able to sign in, and all associated data will be removed and unrecoverable.
1. How to Delete Your Account
Option 1: In-app deletion (recommended)
- Open the VooShorts app and sign in to your account;
- Go to Me → Settings;
- Select Delete Account and follow the on-screen verification and confirmation steps.
Option 2: Request deletion via email
- Send a deletion request to us via the email address listed on the Contact Support page;
- Include the phone number or email used to register, along with the information needed to verify your identity;
- We will process your request within 7 business days of receiving it and completing verification.
2. When Deletion Takes Effect and What Happens to Your Data
- Once your request is approved, your account will no longer be usable immediately;
- We will delete your account information, watch history, favorites, and other account-related data;
- Data we are required to retain by law (e.g., transaction records) will be kept only for the legally mandated retention period and will not be used for any other purpose.
3. Important Notes
- Before deleting your account, make sure there are no pending transactions or disputes;
- If you have an active paid membership or unused in-app benefits, note that they will not be refunded or transferred;
- Deleting your account does not affect your legal rights.
4. Contact
If you encounter any issues while deleting your account, please contact us at support@vooshorts.mn.